Refund policy
Returns & Exchanges
Sometimes a piece arrives and the fit isn’t quite right. If that happens, we’re here to make the return or exchange as easy as possible.
📜 Policy Overview
By placing an order on the Museum of Calm website, or requesting a return or exchange, you agree to the terms outlined in this policy. These may evolve over time, so we recommend reviewing them before each transaction.
For return or exchange requests, reach us at:
📧 support@museumofcalm.com
💬 WhatsApp: +91 84258 03889
🔁 Exchange & Return Timeline
We offer returns and exchanges within 7 days of delivery.
Once your request is approved by our team, you’ll receive an email confirmation and our logistics partner will schedule a pickup within 24–48 hours.
We’ll attempt pickup twice. After that, you may be requested to ship the item back to our warehouse.
Reverse pickups are subject to availability in your area’s pincode.
All returned items undergo a quality check once received. Once approved, we’ll move forward with your exchange or issue store credit.
Exchange deliveries typically arrive within 7–10 working days.
If your preferred size is out of stock, you’ll be offered an exchange for another item or a gift card of equivalent value, redeemable on the Museum of Calm website.
💳 Returns & Credit Notes
For returns, we issue a credit note to your registered email once the returned item passes our quality check. The credit note can be used for any future Museum of Calm purchase.
We request that all returns are sent back in the same condition in which they were received — unworn, unwashed, and with all tags and packaging intact.
If an item appears worn or damaged, we may not be able to approve your return.
We do not offer monetary refunds. Approved returns are issued as credit notes.
📍 Cancellations
Order cancellations are only permitted for Cash-on-Delivery (COD) orders, and only if the order has not yet been dispatched.
All prepaid orders are final and are not eligible for cancellation.
In exceptional cases, a gift card may be issued for the paid amount. The gift card will be valid for 6 months and can be redeemed on the Museum of Calm website.
Shipping fees are non-refundable.
🔎 Garment Issues
We offer a 30-day review period for garment concerns such as colour bleeding, print cracks or finishing flaws.
If reported within this period, we’ll arrange a pickup and work with you to resolve the issue.
Reports made after 30 days may not be eligible for replacement or credit.
✅ You Can Request an Exchange or Return If:
The product doesn’t fit.
The item or packaging arrived damaged.
The product is defective.
An accessory or component is missing.
To be eligible, please make sure the item:
Is in its original, unworn condition.
Has all tags, packaging and accessories intact.
Has not been washed, altered or tampered with.
Has no stains, odours, scratches or damage.
Is returned as a complete set, if purchased as one.
We reserve the right to decline returns or exchanges that don’t meet these conditions.
📦 Return Pickup Details
Return pickups are coordinated by our logistics partners.
Once your request is acknowledged, they’ll reach out to schedule the collection. If pickup service isn’t available in your area, we’ll guide you on how to send the item back safely.
🙋 Need Help?
For any questions or concerns, you can reach us at:
📧 support@museumofcalm.com
💬 WhatsApp: +91 84258 03889
Monday–Saturday | 11:00 AM–7:00 PM IST
We aim to resolve all queries within 24 hours.
🎁 Sale Days
No returns, exchanges or refunds.
You might receive a piece you already own.
All sales are final on the day of the drop.
If something isn’t right, tell us. We’ll do our best to make the process simple.
